Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

it's not letting me compose a letter

more options

It will not allow me to go back to the inbox and will not allow me to compose a letter

It will not allow me to go back to the inbox and will not allow me to compose a letter

All Replies (1)

more options

Hi mickbenzo, are you having this problem on a webmail site, such as Gmail, Yahoo! mail, Hotmail/Outlook, or another one? Because suggestions might be related to that detail, can you provide more information about the problem?

Here is some general advice that might be useful:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Command+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

Firefox menu > Preferences > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

Tools menu > Page Info > Security > "View Cookies"

That will open a dialog where you can remove the site's cookies individually.

Then try reloading the page and log in again. Does it work any better?