Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Update attempt to 21.0 loops when "connecting to update server." How do i fix it?

  • 2 uphendule
  • 1 inale nkinga
  • 20 views
  • Igcine ukuphendulwa ngu jrtexas

jrtexas
jrtexas
more options

"I'm running Firefox 20.0.1 on a Dell 660s under Windows 7 Premium. I downloaded and installed Firefox in May. I can't seem to get it to update to 21.0 for the following reason:

"Available Update" window for Firefox 21.0 pops up daily. I click on Update Firefox and "Downloading Firefox" window pops up with "Connecting to update server..." notification. This continues to run, sometimes for hours (when I forget about it) but it never finishes. I eventually cancel it and it happens again the next day.

"I'm running Firefox 20.0.1 on a Dell 660s under Windows 7 Premium. I downloaded and installed Firefox in May. I can't seem to get it to update to 21.0 for the following reason: "Available Update" window for Firefox 21.0 pops up daily. I click on Update Firefox and "Downloading Firefox" window pops up with "Connecting to update server..." notification. This continues to run, sometimes for hours (when I forget about it) but it never finishes. I eventually cancel it and it happens again the next day.

Isisombululo esikhethiwe

Make sure your Antivirus is not blocking the download

Disable your Antivirus and give a try..

Are you using Proxy server?

Try to download from the Mozilla official website and update it.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

iamjayakumars
iamjayakumars
more options

Isisombululo Esikhethiwe

Make sure your Antivirus is not blocking the download

Disable your Antivirus and give a try..

Are you using Proxy server?

Try to download from the Mozilla official website and update it.

Okulungisiwe ngu iamjayakumars

jrtexas
jrtexas Umnikazi wombuzo
more options

I downloaded the update directly from Mozilla and it worked fine. I will check the other suggestions to see if I can determine why the update didn't work when initiated by Firefox.

Thanks, I appreciate the quick response.