Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox only displays start page.

  • 5 uphendule
  • 4 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu DJH1

more options

When I start Firefox, it shows the Firefox start page, but will not go to any other page. When I click a bookmark, type an address in the address bar, or try to search from the search box, nothing happens.

I tried setting the default home page to another website, and the only difference is that Firefox displays a blank new tab instead of the start page.

When I start Firefox, it shows the Firefox start page, but will not go to any other page. When I click a bookmark, type an address in the address bar, or try to search from the search box, nothing happens. I tried setting the default home page to another website, and the only difference is that Firefox displays a blank new tab instead of the start page.

Isisombululo esikhethiwe

hello, sometimes such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

more options

Isisombululo Esikhethiwe

hello, sometimes such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

more options

That's a possibility; we installed Avast security on the computer last week. I tried turning it off, though, and that doesn't seem to fix the problem.

I also tried turning off Windows Firewall, but again, it didn't fix the problem.

more options

in this case please also try deleting all program rules for firefox within avast security & let it detect the browser again...

more options

Note that sometimes you only disable the user interface of security software, but the firewall or anti-virus services are still running in the background.

more options

After restarting Windows, Firefox is working again. I don't know whether something was updated over the weekend, or whether the restart itself was responsible, but either way I appreciate your help. Thanks!