Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will only open in safe-mode?

  • 2 (ردّان اثنان)
  • 6 have this problem
  • 24 views
  • آخر ردّ كتبه Poldis

Poldis
Poldis
more options

Hello community, I've been having this weird problem lately... Well as I try to open Firefox an error window shows up saying that Firefox chrashed and that it has to be restarted, as soon as I restart Firefox, the message shows again, and only after few tries I'm allowed to start Firefox in safe mode by clicking on a button showing up on another error window. I already have tried to: -Disinstall and reinstall Firefox -Disabling all plugins (won't allow me to manage extensions in safe-mode tough) -Deleting the *-journal files

Any ideas? :'(

P.s.: I'm running Firefox 20.0 on Windows 7, the problem showed up really unexpectedly, didn't install anything new

Hello community, I've been having this weird problem lately... Well as I try to open Firefox an error window shows up saying that Firefox chrashed and that it has to be restarted, as soon as I restart Firefox, the message shows again, and only after few tries I'm allowed to start Firefox in safe mode by clicking on a button showing up on another error window. I already have tried to: -Disinstall and reinstall Firefox -Disabling all plugins (won't allow me to manage extensions in safe-mode tough) -Deleting the *-journal files Any ideas? :'( P.s.: I'm running Firefox 20.0 on Windows 7, the problem showed up really unexpectedly, didn't install anything new

الحل المُختار

See:

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected

Try to disable hardware acceleration in Firefox.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

الحل المُختار

See:

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected

Try to disable hardware acceleration in Firefox.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

Poldis
Poldis صاحب السؤال
more options

Thanks for the very fast reply, the problem is now gone :) Here are some crash IDs

  • a9e94ddb-3c1d-49b3-84db-1fd44f9cea22
  • 4c41f30c-45e1-4e63-afb4-20dfc72a383b-flash2
  • 4c41f30c-45e1-4e63-afb4-20dfc72a383b-flash1
  • 4c41f30c-45e1-4e63-afb4-20dfc72a383b-browser
  • 4c41f30c-45e1-4e63-afb4-20dfc72a383b
  • bp-0c055f01-1819-4984-9bc1-dc7862130402
  • bp-0c055f01-1819-4984-9bc1-dc7862130402
  • bp-61ea0cac-5aab-4226-a15e-12fe72130402
  • bp-d5d281e4-c2e8-41e2-bed1-f037e2130402
  • bp-6a16ce7e-f916-471c-ac80-0a1d22130328
  • bp-e0227e29-dd8b-442f-8664-0bd902130327
  • bp-a9591ec8-2d40-4186-9c51-9e9572130327
  • bp-88af1dec-9ece-4074-93b2-ec0092130327
  • bp-b0d0b220-d608-4ea6-8608-fde792130327
  • bp-ab265970-c5f5-4395-ac3e-1805e2130327
  • bp-f895357e-f328-4991-84c9-d71a72130327
  • bp-40355fcf-da12-4d27-9da6-4374a2130326
  • bp-9c3fce69-6dad-41c4-ac88-052172130326
  • bp-e600cff9-2c52-4c7e-85e6-0733a2130326
  • bp-de9274e2-3250-4985-94a4-5cd882130326
  • bp-a8a4477c-becb-481d-a71d-f8cdf2130324
  • bp-8cad2d3e-9c47-42ab-85db-258d12130324
  • bp-e565e27d-184a-4ab3-b604-47ecd2130324
  • bp-b4a56400-9ee2-477f-8fa4-45dfc2130324
  • bp-beb921ad-cf61-4428-b0da-0f7fe2130324
  • bp-87359e26-766c-4c9d-a427-d5a4f2130323
  • bp-6ef11366-da1e-45f0-b934-bffff2130323
  • b444527b-bb43-48ab-a466-f97c8db3ec80
  • a071c76e-c46a-4684-95ed-82e1b798efa3
  • 9f64118f-dcd6-4401-84e7-7c13a10aecd1-flash2
  • 9f64118f-dcd6-4401-84e7-7c13a10aecd1-flash1
  • 9f64118f-dcd6-4401-84e7-7c13a10aecd1-browser
  • 9f64118f-dcd6-4401-84e7-7c13a10aecd1