Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't click on some options, like the exit buttons the music/pauze button at youtube or any option at any site.

  • 3 replies
  • 6 have this problem
  • 2 views
  • Last reply by cor-el

xxkaylee
xxkaylee
more options

If I want to listen to a song on Youtube again, I have to use F5. I can't click on options on site. Like pauze/ volume changing. I also can't click at the exit button. Nothing happens.

If I want to listen to a song on Youtube again, I have to use F5. I can't click on options on site. Like pauze/ volume changing. I also can't click at the exit button. Nothing happens.

Chosen solution

Do you have the Video DownloadHelper extension?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Read this answer in context 👍 0

All Replies (3)

albundi2k
albundi2k
more options

a pic is worth a thousand words.

Diego Victor
Diego Victor
more options

Try disable the Hardware Accelaration:

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Do you have the Video DownloadHelper extension?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.