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Can't set up two different IMAP accounts for same company

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by Matt

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I have a new company and it requires two separate email accounts. One of the accounts works just fine, the other doesn't. I've tried support info on the mozilla site, I've tried the imapconfig.exe file, and nothing works! One of the accounts is a customer service account that needs to work just as well as the personal account for the company works.

I have a new company and it requires two separate email accounts. One of the accounts works just fine, the other doesn't. I've tried support info on the mozilla site, I've tried the imapconfig.exe file, and nothing works! One of the accounts is a customer service account that needs to work just as well as the personal account for the company works.

All Replies (4)

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and do you get an error message or something that might give us a clue where your at?

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No error message, just a very long attempt to reply but it never goes through.

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Could you check with the company if IMAP access (supposed you are using that) or POP3 access has been enabled for that specific mailbox?

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More to the point, do I take it from that reply that you can receive mail but are unable to send it.