Keyboard single inputs randomized
Mozilla FireFox 116.0. Keyboard inputs are incorrect and random anywhere within FireFox and only FireFox.
Typing the letter 'd' multiple times = 7890-=qwertyuiop[]asdfg Typing the letter 'a' multiple times = hjkl;'`\zxcvbnm,./-+\1234567890-=qwertyuiop[]asdfghj
I only have one language layout installed = English Canadian. Within Windows 10, I've set it as primary anyway. I've tried a FireFox refresh, deleting all caches and cookies. I've uninstalled, rebooted, and reinstalled Firefox. yet this strange issue persists. I've tried everything I can think of even non-related items at this point. any ideas? As I mentioned this occurs only within FireFox on Windows 10.
Chosen solution
I was talking to ZonaAlarm about something else and asked about the issue I was having with FireFox. They provided an updated version and this resolved it. Thanks to everyone's result and pointing me at ZA.
Version with issue:
Version number: 4.0.148.0 Version status: Up to date Device name: Device ID: Anti-Ransomware: 4.000.0115.000 Antivirus version: 3.85 Signature version: 202308030601 Update date: 8/3/2023 7:00:12 PM Engine version: 86.67.19 Firewall version: 8.60.6.7141 Anti-Bot version: 8.68.68.4
Version that resolved this issue:
Activation Code: Version number: 4.2.134.19562 Version status: Up to date Device name: Device ID: Anti-Ransomware: 4.2.86.19562 Antivirus version: 3.85 Signature version: 202308031441 Update date: 8/3/2023 9:05:59 PM Engine version: 86.72.12 Firewall version: 8.68.72.3 Anti-Bot version: 8.68.72.14
Read this answer in context 👍 3All Replies (6)
Are you by chance using ZoneAlarm security software? if so then disable the anti-keylogger feature in ZoneAlarm.
keyboard not typing correctly in firefox only /questions/1420048
Modified by James
James said
Are you by chance using ZoneAlarm security software? if so then disable the anti-keylogger feature in ZoneAlarm. keyboard not typing correctly in firefox only /questions/1420048
Thanks for your response. ZoneAlarm key-logger was not enabled. I removed my computer from the internet and disabled ZA completely. I rebooted and still the same, even in FF safe mode again. It's only FF. I did notice that the pattern repeats so I searched for it as well. I found a couple references things but nothing useful for now: \zxcvbnm,./-+\1234567890-=qwertyuiop[]asdfghjkl;'`
I forgot to add I tried two different key boards, both wirelessly and wired when troubleshooting yesterday. No idea where to go from here.
Can you enable icsak.dll via the about:third-party page or is this a hard block?
cor-el said
Can you enable icsak.dll via the about:third-party page or is this a hard block?
Sorry, I didn't get to try this but good to know about it. Thanks for your help. I will post the resolution shortly.
Chosen Solution
I was talking to ZonaAlarm about something else and asked about the issue I was having with FireFox. They provided an updated version and this resolved it. Thanks to everyone's result and pointing me at ZA.
Version with issue:
Version number: 4.0.148.0 Version status: Up to date Device name: Device ID: Anti-Ransomware: 4.000.0115.000 Antivirus version: 3.85 Signature version: 202308030601 Update date: 8/3/2023 7:00:12 PM Engine version: 86.67.19 Firewall version: 8.60.6.7141 Anti-Bot version: 8.68.68.4
Version that resolved this issue:
Activation Code: Version number: 4.2.134.19562 Version status: Up to date Device name: Device ID: Anti-Ransomware: 4.2.86.19562 Antivirus version: 3.85 Signature version: 202308031441 Update date: 8/3/2023 9:05:59 PM Engine version: 86.72.12 Firewall version: 8.68.72.3 Anti-Bot version: 8.68.72.14
Hi
Thank you for your patience while we have been looking into this issue. We have issued an update to Firefox that is expected to fix this problem. Please make sure that you have version 116.0.2 of Firefox installed on your device.
For help updating, please see: https://support.mozilla.org/en-US/kb/update-firefox-latest-release#
Thank you.