Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 7 respostas
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Pogo1
Pogo1
more options

I began getting security warnings using Firefox. I decided to us the Ubuntu update manager to update the system, including Firefox. All went well, but I got the crash reporter window with no details, amessage saying something about being unable to move the log, when I started Firefox after the update.

Following some advice I deleted Firefox and reinstalled from the Ubuntu software centre. It still crashed on startup, but now there was a details box withe these contents "AddonsShouldHaveBlockedE10s: 0 BuildID: 20171129231946 CrashTime: 1513934393 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: pogo_1@iinet.net.au FramePoisonBase: 0000004041121792 FramePoisonSize: 4096 InstallTime: 1513691147 Notes: Ubuntu 14.04.5 LTSFP(D00-L1000-W00000000-T000) OpenGL: Mesa Project -- Software Rasterizer -- 2.1 Mesa 10.1.3 -- texture_from_pixmap WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 640 StartupCrash: 0 StartupTime: 1513934389 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"arm","buildId":"20171129231946","version":"57.0.1","vendor":"Mozilla","platformVersion":"57.0.1","xpcomAbi":"arm-eabi-gcc3","hotfixVersion":null,"updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2001,"virtualMaxMB":null,"cpu":{"count":2,"cores":null,"vendor":null,"family":null,"model":null,"stepping":null,"l2cacheKB":null,"l3cacheKB":null,"speedMHz":1700,"extensions":["hasEDSP","hasARMv6","hasARMv7","hasNEON"]},"os":{"name":"Linux","version":"3.8.11","locale":"en-US-u-va-posix"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Mesa Project -- Software Rasterizer","vendorID":"Mesa Project","deviceID":"Software Rasterizer","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 10.1.3","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"multiBucket4","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":null},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Theme: classic/1.0 ThreadIdNameMapping: 11242:"Gecko_IOThread",11245:"Link Monitor",11244:"Timer",11246:"Socket Thread",11247:"JS Watchdog",11255:"BGReadURLs",11256:"Hang Monitor",11260:"Cache2 I/O",11262:"GMPThread",11263:"StreamTrans #1",11264:"SoftwareVsyncThread",11265:"Compositor",11266:"ImgDecoder #1",11267:"ImgDecoder #2",11268:"ImageIO",11271:"LoadRoots",11272:"SysProxySetting",11274:"ProxyResolution",11275:"DataStorage",11276:"URL Classifier",11277:"Classifier Update",11279:"DataStorage",11278:"DNS Resolver #1",11280:"DataStorage",11281:"HTML5 Parser",11282:"IPDL Background",11283:"DOM Worker",11287:"ImageBridgeChild",11288:"ProcessHangMon",11299:"StreamTrans #2", Throttleable: 1 UptimeTS: 3.9082349 Vendor: Mozilla Version: 57.0.1 useragent_locale: en-US


This report also contains technical information about the state of the application when it crashed."

I began getting security warnings using Firefox. I decided to us the Ubuntu update manager to update the system, including Firefox. All went well, but I got the crash reporter window with no details, amessage saying something about being unable to move the log, when I started Firefox after the update. Following some advice I deleted Firefox and reinstalled from the Ubuntu software centre. It still crashed on startup, but now there was a details box withe these contents "AddonsShouldHaveBlockedE10s: 0 BuildID: 20171129231946 CrashTime: 1513934393 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: pogo_1@iinet.net.au FramePoisonBase: 0000004041121792 FramePoisonSize: 4096 InstallTime: 1513691147 Notes: Ubuntu 14.04.5 LTSFP(D00-L1000-W00000000-T000) OpenGL: Mesa Project -- Software Rasterizer -- 2.1 Mesa 10.1.3 -- texture_from_pixmap WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 640 StartupCrash: 0 StartupTime: 1513934389 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"arm","buildId":"20171129231946","version":"57.0.1","vendor":"Mozilla","platformVersion":"57.0.1","xpcomAbi":"arm-eabi-gcc3","hotfixVersion":null,"updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2001,"virtualMaxMB":null,"cpu":{"count":2,"cores":null,"vendor":null,"family":null,"model":null,"stepping":null,"l2cacheKB":null,"l3cacheKB":null,"speedMHz":1700,"extensions":["hasEDSP","hasARMv6","hasARMv7","hasNEON"]},"os":{"name":"Linux","version":"3.8.11","locale":"en-US-u-va-posix"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Mesa Project -- Software Rasterizer","vendorID":"Mesa Project","deviceID":"Software Rasterizer","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 10.1.3","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"multiBucket4","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":null},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Theme: classic/1.0 ThreadIdNameMapping: 11242:"Gecko_IOThread",11245:"Link Monitor",11244:"Timer",11246:"Socket Thread",11247:"JS Watchdog",11255:"BGReadURLs",11256:"Hang Monitor",11260:"Cache2 I/O",11262:"GMPThread",11263:"StreamTrans #1",11264:"SoftwareVsyncThread",11265:"Compositor",11266:"ImgDecoder #1",11267:"ImgDecoder #2",11268:"ImageIO",11271:"LoadRoots",11272:"SysProxySetting",11274:"ProxyResolution",11275:"DataStorage",11276:"URL Classifier",11277:"Classifier Update",11279:"DataStorage",11278:"DNS Resolver #1",11280:"DataStorage",11281:"HTML5 Parser",11282:"IPDL Background",11283:"DOM Worker",11287:"ImageBridgeChild",11288:"ProcessHangMon",11299:"StreamTrans #2", Throttleable: 1 UptimeTS: 3.9082349 Vendor: Mozilla Version: 57.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed."

All Replies (7)

Pogo1
Pogo1 Question owner
more options

This from trying to start firefox from a terminal: (trusty)pogo@localhost:~$ firefox

(firefox:14331): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child ExceptionHandler::WaitForContinueSignal waiting for continue signal... 14425 ExceptionHandler::SendContinueSignalToChild sent continue signal to child

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed (trusty)pogo@localhost:~$ firefox

(firefox:15435): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child ExceptionHandler::WaitForContinueSignal waiting for continue signal... 15527 ExceptionHandler::SendContinueSignalToChild sent continue signal to child

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed (trusty)pogo@localhost:~$

Shadow110
Shadow110
more options

Please edit all that out, is not usable for diagnostic.

Please submit the last 3 crashes only associated to this issue. Submit bp- as Directed :

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do these crashes happen on a mobile device (architecture: "arm")? 

applicationName: "Firefox";
architecture: "arm";
buildId: "20171129231946";
version: "57.0.1";
vendor: "Mozilla";
platformVersion: "57.0.1";
xpcomAbi: "arm-eabi-gcc3";

extensions:
0: hasEDSP;
1: hasARMv6;
2: hasARMv7;
3: hasNEON;
os:
name: Linux;
version: 3.8.11;
locale: en-US-u-va-posix;
Pogo1
Pogo1 Question owner
more options

No, it's a Samsung Chromebook.

Shadow110
Shadow110
more options

Pkshadow said

Please edit all that out, is not usable for diagnostic. Please submit the last 3 crashes only associated to this issue. Submit bp- as Directed :

waiting

James
James
  • Moderator
  • Top 10 Contributor
more options

This is a third-party ARM build of Firefox from Ubuntu so unless otherwise third-party builds generally do not submit crash reports to Mozilla.

Pogo1, you may get more help on say https://ubuntuforums.org/ as we do not get a lot of Linux users here that are using devices with a ARM CPU vs a Intel or AMD.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I've noticed another thread about crashes with such a ARM build.