I cannot restart Firefox after a crash, Ubuntu 16.04. Restart Firefox does not help.
Hi folks, 3 days already since Firefox crashed. Always the same message (see attached). Impossible to restart.
Any help?
Thanks in advance.
best.
L. Vergara Details:
Add-ons: shield-recipe-client%40mozilla.org:76.1,webcompat%40mozilla.org:1.1,onboarding%40mozilla.org:1.0,followonsearch%40mozilla.com:0.9.6,screenshots%40mozilla.org:19.2.0,e10srollout%40mozilla.org:3.05,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,aushelper%40mozilla.org:2.0,activity-stream%40mozilla.org:2017.11.07.1100-7f4e3634,langpack-en-ZA%40firefox.mozilla.org:57.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:57.0,langpack-en-GB%40firefox.mozilla.org:57.0 AddonsShouldHaveBlockedE10s: 0 BuildID: 20171115095126 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1511552186 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true Email: lautarovergara@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1511258236 Notes: Ubuntu 16.04.3 LTSFP(D00-L1000-W00000000-T000) OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile -- 3.0 Mesa 12.0.6 -- texture_from_pixmap WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 397 StartupCrash: 0 StartupTime: 1511552185 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20171115095126","version":"57.0","vendor":"Mozilla","platformVersion":"57.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20170302.01","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7850,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Linux","version":"4.10.0-40-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) Ivybridge Mobile ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"3.0 Mesa 12.0.6","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"multiBucket4","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{},"experiments":{"e10sCohort":{"branch":"multiBucket4"}}} Theme: classic/1.0 ThreadIdNameMapping: 21531:"Gecko_IOThread",21532:"Timer",21533:"Link Monitor",21534:"Socket Thread",21535:"JS Watchdog",21548:"BGReadURLs",21549:"Hang Monitor",21552:"StreamTrans #1",21553:"Cache2 I/O",21554:"GMPThread",21555:"SoftwareVsyncThread",21556:"Compositor",21557:"ImgDecoder #1",21558:"ImgDecoder #2",21559:"ImgDecoder #3",21560:"ImgDecoder #4",21561:"ImageIO",21565:"LoadRoots",21566:"SysProxySetting",21567:"ProxyResolution",21568:"DataStorage",21569:"URL Classifier",21570:"Classifier Update",21571:"DNS Resolver #1",21572:"DataStorage",21577:"DataStorage", Throttleable: 1 UptimeTS: .9253219 Vendor: Mozilla Version: 57.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (3)
Do you know where Firefox installs it's folders on your system (not your profile folder) is so uninstall it and delete the folders. I just do Windows, sorry//
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/
Please let us know if this solved your issue or if need further assistance.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Hi cor-el, Thanks, but I cannot even start Firefox, so I cannot use about:crashes. Lautaro