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deleting email account problem

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  • Last reply by david

larryelawson11
larryelawson11
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I have 2 problems that I would like some help with. I have a dead email account I would like to delete. The company deleted their email server. I can delete my account but when Thunderbird gets shut down for any reason, the email account shows up again. I have even logged in as administrator and deleted the account. The account returned. If I log out of Thunderbird and log back in, the account returns. If I have a power failure, when I log back in, the account has returned. If I log out to do a re-start, the account returns. The second question is similar. I have an account that I can add and it works very well but if Thunderbird is shut down, it disappears. Then I have to put it back in. Putting the account in as "admin" does not help either. Yes, I can put it in as "admin", but it will disappear if Thunderbird is shut down. I have thought about changing all the information in the one account that I cannot delete to the information in the other account that I cannot keep to see if this is a workaround. I am afraid I will miss one little setting and have a mess. Ideas and suggestions are welcome.

I have 2 problems that I would like some help with. I have a dead email account I would like to delete. The company deleted their email server. I can delete my account but when Thunderbird gets shut down for any reason, the email account shows up again. I have even logged in as administrator and deleted the account. The account returned. If I log out of Thunderbird and log back in, the account returns. If I have a power failure, when I log back in, the account has returned. If I log out to do a re-start, the account returns. The second question is similar. I have an account that I can add and it works very well but if Thunderbird is shut down, it disappears. Then I have to put it back in. Putting the account in as "admin" does not help either. Yes, I can put it in as "admin", but it will disappear if Thunderbird is shut down. I have thought about changing all the information in the one account that I cannot delete to the information in the other account that I cannot keep to see if this is a workaround. I am afraid I will miss one little setting and have a mess. Ideas and suggestions are welcome.

All Replies (1)

david
david
  • Top 10 Contributor
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Ok, I have to make a guess on what you wrote. What you're experiencing would be true if, for whatever reason, the prefs.js file (which contains all settings) is not being updated on close. This might be due to an antivirus or firewall or VPN, or something else. This can often be verified by checking profile folder to see if there are multiple prefs.js files (e.g, prefs-1.js, prefs-2.js), in which case the one with highest number is probably the one to rename to prefs.js after removing the others.

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