We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

After latest upgrade, Firefox crashes on opening, or crashes when I go to the help page. I'm currently searching on Microsoft Explorer. I am using Windows Vista 6.0 service pack 2.

  • 2 respostas
  • 13 have this problem
  • Last reply by erich

rguitar
rguitar
more options

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

erich
erich
more options

i'm not even able to go into options after right-clicking FF icon on start menu and choosing options; crashes the same with same crash report window. un-installed and re-installed to no avail ...