We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Here are the 5 most recent crash report ID's: bp-43ad3189-e308-4daf-a4cf-d9bc32150428 04/28/2015 02:53 PM bp-968c4115-cad3-44a6-8726-86b412150427 04/26/2015 11:39 PM bp-8bfc32d5-6963-4815-a942-f6bd02150426 04/26/2015 04:59 PM bp-2e3bace1-76c5-47db-82f9-99a792150426 04/25/2015 10:56 PM bp-e97cf219-48e5-4cd2-ac74-e19e92150425 04/25/2015 08:59 AM

Please let me know what else you need.

Thank YOU for your help. shobuz99

These crashes are caused by libc-2.11.1.so, which is very outdated (BTW, the LTS version of Ubuntu you are running was dropped from support in 2013). You need to update to either Ubuntu 12.0.4 (which will be supported for about two more years) and uses libc-2.15, Ubuntu 14.0.4 with libc-2.19 with support for 4 more years, or the most recent Ubuntu, 15.0.4 with libc-2.21.

That version is simply too old and outdated (and quick google searches show it is very unstable)

So you changed something in version 36 of Firefox that would work with libc-2.11.1.so, and now in version 37, you will no longer support the use of libc-2.11.1.so, correct? I realize that Ubuntu 10.04 is outdated and not supported as of April 2013; however, I don't see why I should have to upgrade to version 12.04, 13.04, 14.04 or 15.04 just so your browser will function the way it did for me in version 36. I already know that this hardware CPU is not built to run well with those versions of Ubuntu. That's why I stopped at 10.04. Thanks for nothing. I will have to use a different browser, then. I also find it interesting that Firefox version 37 works fine with Windows Vista--also now a weakly supported OS, on it's way to becoming obsolete like Windows XP (which btw, ALSO runs your Version 37 of Firefox without any issues--and XP is a piece of garbage). Thanks for discriminating against a Linux user over a Windows user. I bet that feels good for you doesn't it? Shobuz99

Seeing as many Firefox devs use Linux I don't think we discriminate....

Anyway you can't really compare end of life Windows vs. end of life Linux (we also support Mac 10.6, which hasn't received updates in a while). Linux can be updated for free, and should be. I don't really know why you think your hardware won't run newer versions of linux, I usually find the opposite is true and newer versions support older hardware far better than old versions.

Regardless this is a failure in a third-party program that is unstable. A change in Firefox might have triggered this instability, but since there is an easy and free workaround, it's not a priority.

I'm using a Dell Inspiron 1525. It's not a fast CPU. And Ubuntu upgrade past 10.10 ran like pig stuck in mud. But I guess there's no point arguing with you. You haven't helped me. And to think that I was using the first iterations of Mozilla, way back, over a decade ago, when I used to work at IBM in test engineering and I took a lot of crap from my co-workers that insisted that I use Microsoft garbage OS products, and if I didn't I was a communist. I used to defend Mozilla every day.

Good bye

You can try to disable GStreamer support for the HTML5 media player by setting this pref to false on the about:config page.

• media.gstreamer.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

It worked. Was that so hard? Thank you.

You're welcome.