Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

why did everything suddenly go into trash?

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya christ1

AltonBill
AltonBill
more options

Yesterday after I sent a message I checked my "sent" folder and saw that there was nothing there. Checking inbox showed only a dozen messages from years ago, where previously there were over a thousand (many unread). Even worse all my subfolders, where I organize all the messages I want to keep, were empty! I now have no record of anything I received or sent, and I rely on those being there. Is this somehow simply a screen of some kind which is showing me only certain messages or have I really lost everything? Even the "all mail" folder shows nothing. This is an imap account.

Yesterday after I sent a message I checked my "sent" folder and saw that there was nothing there. Checking inbox showed only a dozen messages from years ago, where previously there were over a thousand (many unread). Even worse all my subfolders, where I organize all the messages I want to keep, were empty! I now have no record of anything I received or sent, and I rely on those being there. Is this somehow simply a screen of some kind which is showing me only certain messages or have I really lost everything? Even the "all mail" folder shows nothing. This is an imap account.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
Is this somehow simply a screen of some kind which is showing me only certain messages or have I really lost everything?

It's quite common that anti-virus software is messing with Thunderbird mail files and hence causing corruption. As a result it's quite possible that data is lost. See http://kb.mozillazine.org/Disappearing_mail

It is therefore recommended to create an exception for the Thunderbird profile folder, so that the anti-virus real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

You can restore lost data from a backup of your Thunderbird profile, assuming you did create one in the first place. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Also try to login to your account via webmail and check what's left on the server.