Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Why will Twitter not allow me to log in suddenly using Firefox 58.0.2?

  • 3 biyano
  • 6 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya FredMcD

more options

I was using Twitter and checked my Settings and then suddenly the site would not allow me to check or uncheck any boxes. I tried logging out to see if logging back in would fix the problem, but now I cannot log back in to my account. Furthermore, I cannot uncheck the "Remember me" box on the login screen and I cannot put in a different password, the autofill won't retract what's filled in except for the username. My account is working fine on Safari and Pale Moon, I can log out and in and change settings on both. I checked to see if Firefox had updated or something, and it hasn't changed.

I was using Twitter and checked my Settings and then suddenly the site would not allow me to check or uncheck any boxes. I tried logging out to see if logging back in would fix the problem, but now I cannot log back in to my account. Furthermore, I cannot uncheck the "Remember me" box on the login screen and I cannot put in a different password, the autofill won't retract what's filled in except for the username. My account is working fine on Safari and Pale Moon, I can log out and in and change settings on both. I checked to see if Firefox had updated or something, and it hasn't changed.

Solution eye eponami

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Tanga eyano oyo ndenge esengeli 👍 3

All Replies (3)

more options

Solution eye oponami

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Thanks alot, FredMcD. Clearing my cache worked. I was wondering if it could have been a problem with cookies since I use the Cookie AutoDelete add-on and have Twitter whitelisted so then removed it in order to clear the cookies, but that did not work earlier. I'm glad I can continue using Firefox Quantum rather than going back to another browser since Quantum has worked perfectly for me up until now. Cheers!

more options

Glad to help. Safe Surfing.