Firefox 64 (Win 10) keeps crashing particularly when a save or open dialogue pop up window is being used
As the title says.
I have removed and reinstalled Firefox, I have run in safe mode, I have run with add ons disabled and have even reset Windows and reinstalled everything from scratch
Heres a couple of crash reports:
https://crash-stats.mozilla.com/report/index/9c00a517-65b3-4514-ae41-fd19e0181224 https://crash-stats.mozilla.com/report/index/718e46d7-8a11-41cc-8a26-fe0c70181224
Any help gratefully received.
Many thanks
All Replies (11)
bp-9c00a517-65b3-4514-ae41-fd19e0181224 bp-718e46d7-8a11-41cc-8a26-fe0c70181224
Signature: ntdll.dll@0x148b1
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
mbae64.dll = Malwarebytes Anti-Exploit
gdiplus.dll = Microsoft GDI+
ntdll.dll = Microsoft
Update Malwarebytes. If the problem continues, disable it.
Many thanks for takin ga look so quickly FredMcD - appreciate it.
Am on the case now with MB support to see if they can narrow down the problem.
Thanks again!
Jamie
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.
Hi FredMcD
From further testing and with Malwarebytes completely uninstalled, am still having this issue
https://crash-stats.mozilla.com/report/index/977feb68-77b0-40cf-b063-0faa60181227
Cheers
Jamie
and another one from just a few moments ago
https://crash-stats.mozilla.com/report/index/cd981d30-048b-46bc-a35a-88a8c0181227
bp-977feb68-77b0-40cf-b063-0faa60181227 Signature: ntdll.dll@0x148b1
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
RTSUltraMonHook.dll = UltraMon by Realtime Soft (www.realtimesoft.com)
gdiplus.dll = Microsoft GDI+
ntdll.dll = Microsoft +++++++++++++++++++++++++++++++++++++++ bp-cd981d30-048b-46bc-a35a-88a8c0181227 Signature: ntdll.dll@0x148b1
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
gdiplus.dll = Microsoft GDI+
ntdll.dll = Microsoft
Let’s do a full clean re-install;
Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Try to disable accessibility services in Firefox.
- Options/Preferences -> Privacy & Security -> Prevent accessibility services from accessing your browser
- https://support.mozilla.org/en-US/kb/accessibility-services
- http://techdows.com/2017/08/firefox-57-prevent-accessibility-services-accessing-browser.html
thanks @cor-el - will try that
@FredMcD - am I just deleting the folders or uninstalling and then deleting the folders?
Follow the instructions line by line.