When I try to "add a device" on my sync account, the "add a device" screeen does not pop up, all that comes up is a firefox help page
I'm trying to add a second device to my sync account, but when I click on the "add a device" link, the "add a device" screen does not pop up. What comes up is a firefox help page telling me how to add a device. Any advice?
Solution eye eponami
No, this is not related to the server issues.
The process is the same but in your mobile phone. Take a look to this other article. At the very bottom is explained how to do it. Click on "I'm not near my computer" and follow the steps: How to sync a mobile phone
I understand that you already have Firefox in your phone.
The other option, is to upgrade to Firefox 7.
Tanga eyano oyo ndenge esengeli 👍 1All Replies (11)
The Sync service is currently having some server related problems they are working on resolving them as soon as possible. https://services.mozilla.com/status/
Hi!
I've been checking and I think i understand your issue. The instructions that you are seeing are for Firefox 4 and above, where the Add Device button gives you the pop up with 3 boxes for the code.
Unfortunately, you are trying this on a Firefox 3.6 and the way it works is a little different. In short, you need to use the Sync Key in the new device.
Please, refer to the second section of this article to get detailed instructions: How to sync Firefox between computers
Ezalaki modifié na Ibai
Thanks for your responses... To Ibai - the link you included in your answer is not working. When I click on it i get the "page not found"... Also, I was trying to use the sync key in my new device, and it still wouldn't connect...
Sorry about that, it should work now: How to sync Firefox between computers
Ezalaki modifié na Ibai
Maybe it's my computer, but I still get the "page not found" message :(
It's not you, it's me having issues with the spaces in the URL. Here goes the good one: How to sync Firefox between computers
I updated all the previous ones.
Great - thanks - the link worked this time, but I guess I should have clarified in my original question that my other device is a Samsung SGH-I897 smartphone. I'm guessing that maybe it is a server issue like kbrosnan mentioned in his answer. I really appreciate all your help!
Solution eye oponami
No, this is not related to the server issues.
The process is the same but in your mobile phone. Take a look to this other article. At the very bottom is explained how to do it. Click on "I'm not near my computer" and follow the steps: How to sync a mobile phone
I understand that you already have Firefox in your phone.
The other option, is to upgrade to Firefox 7.
OK - it started syncing and it's been syncing for about a 1/2 hour and still going. Since it hasn't synced on this phone before, I'm assuming that amount of time is normal?????
Yep, that is normal for a first time sync.
Thanks!