Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Update to 15.0.1 disappears when I restart Mac, need to re-update

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 5 views
  • Eyano yasuka ya bdphifer

more options

I have updated from 14.0.1 to 15.0.1 and when I restart my Mac (OS x 10.8.2) it resets to 14.0.1 and asks me to update again.

A couple of times this happened when I didn't do a complete shut-down and restart so I thought that was the problem. I have since re-updated and done a complete restart, to no avail.

Any thoughts? Thanks in advance,

I have updated from 14.0.1 to 15.0.1 and when I restart my Mac (OS x 10.8.2) it resets to 14.0.1 and asks me to update again. A couple of times this happened when I didn't do a complete shut-down and restart so I thought that was the problem. I have since re-updated and done a complete restart, to no avail. Any thoughts? Thanks in advance,

All Replies (3)

more options

Download the installer for version 15.0.1 and install it manually. You can get that here:

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

Thanks for the quick responses...Removing completely and then reinstalling worked wonderfully! Easier on Mac than on the PC. Hmmmm!