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Why can't I enter the cursor in the "Subject" line of my iCloud email?

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  • Eyano yasuka ya cor-el

bbranch
bbranch
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Until a few days ago (May 3, 2014), I had no problem sending email from iCloud Mail on my Vaio (VPCEB11FD) laptop. Now I can do everything necessary to send an email, except complete the "Subject" line. I can send an email but I have to type my "Subject" into the email body itself, as the "Subject" box will not allow my cursor in. Can you help me with this issue?

Until a few days ago (May 3, 2014), I had no problem sending email from iCloud Mail on my Vaio (VPCEB11FD) laptop. Now I can do everything necessary to send an email, except complete the "Subject" line. I can send an email but I have to type my "Subject" into the email body itself, as the "Subject" box will not allow my cursor in. Can you help me with this issue?

All Replies (2)

Moses
Moses
  • Moderator
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Can you start by giving us the troubleshooting information from the Firefox installation that's having problems. This is an essential step in troubleshooting.

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the sub-menu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • The image "new fx menu" does not exist. > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • The image "new fx menu" does not exist. > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Ezalaki modifié na Moses

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you reach the Subject field via the Tab key?

What element gets selected if you right-click the Subject input field and select Inspect Element to open the Inspector?