We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't access emails having updated to v91.2.1 today

johninstalbans
johninstalbans
more options

"Sending of password for user j************@ntlworld.com did not succeed. Mail server pop3.virginmedia.com responded: Authentication failed." No problem before update to v 91.2.1. I eventually found the Tools/Preferences/Privacy & Security menu for access to the password (previously under Tools/Options), and saved passwords were intact. I now have NO access to my email at all. HELP!!!!!!!! [NB I'm posting this from another email account which I don't access via Thunderbird. Please use it for reply.]

"Sending of password for user j************@ntlworld.com did not succeed. Mail server pop3.virginmedia.com responded: Authentication failed." No problem before update to v 91.2.1. I eventually found the Tools/Preferences/Privacy & Security menu for access to the password (previously under Tools/Options), and saved passwords were intact. I now have NO access to my email at all. HELP!!!!!!!! [NB I'm posting this from another email account which I don't access via Thunderbird. Please use it for reply.]

Modified by johninstalbans

Chosen solution

Resolved today. By coincidence, Virgin Media yesterday suffered an email outage related to password blocking which has now been cleared for most - but I needed to call to have THEM reset my password) - it was unfortunate that this happened on the same day that Thunderbird was updated!

Read this answer in context 👍 0

All Replies (1)

johninstalbans
johninstalbans Question owner
more options

Chosen Solution

Resolved today. By coincidence, Virgin Media yesterday suffered an email outage related to password blocking which has now been cleared for most - but I needed to call to have THEM reset my password) - it was unfortunate that this happened on the same day that Thunderbird was updated!