Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I can't get the latest version to install after I have downloaded it. Using Macbook OSX 10.6.7 and Mozilla version 4

  • 1 antwoord
  • 1 heeft dit probleem
  • 4 weergaven
  • Laatste antwoord van cor-el

more options

When the notice comes that there is an update available, I click on it. The update will not load. When I go to "about Firefox" and click to update, the material downloads. I then go to the download file and click open. After that I get graphic that indicates I should drag it to the application folder. I can't find a way to do that. When I recheck to see what version I have, it has not been updated./

When the notice comes that there is an update available, I click on it. The update will not load. When I go to "about Firefox" and click to update, the material downloads. I then go to the download file and click open. After that I get graphic that indicates I should drag it to the application folder. I can't find a way to do that. When I recheck to see what version I have, it has not been updated./

Alle antwoorden (1)

more options

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.