Haven't been able to log in to AOL email via FireFox since Friday....have to use Google
Not sure what is going on with AOL email and FireFox, but I have not been able to access my AOL email account via FireFox since Friday. I know others are having the same issue. I have no problem if I use Google.
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Tried that right away. My husband cannot get to his AOL account on his computer either via FireFox. We have both switched to Google....no problems. When we click on "sign in" on AOL main page using FireFox, nothing happens. The circle just spins and spins.
Does it work in a New Private Window?
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
We have tried everything we can think of. It's strange that my husband and I are both having this same issue on different computers.