Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

cannot reset password

  • 2 ответа
  • 2 имеют эту проблему
  • 5 просмотров
  • Последний ответ от kleete

more options

Hello

I have forgotten my password and do not seem to be able to re-set it.

I have followed all of the steps - hit the forgotten password link - had an email with a 'reset password' link sent to my email - clicked on that link - tried to create a new password. Every time I try, however, it says 'Unexpected error' - with no further information about what the error may be.

Can you help me ?

Please send response . Thanks.

Regards, Kleete

Hello I have forgotten my password and do not seem to be able to re-set it. I have followed all of the steps - hit the forgotten password link - had an email with a 'reset password' link sent to my email - clicked on that link - tried to create a new password. Every time I try, however, it says 'Unexpected error' - with no further information about what the error may be. Can you help me ? Please send response <!--kleete@gmail.com-->. Thanks. Regards, Kleete
Приложенные скриншоты

Изменено Moses

Выбранное решение

Sorry, there are problems with the Firefox Account (Sync account) login server right now.

Here's the status page for Mozilla services, indicating they are looking into login problems (as of a few hours ago): https://status.services.mozilla.com/

I don't know if there is an estimated time to fix it.

Прочитайте этот ответ в контексте 👍 0

Все ответы (2)

more options

Выбранное решение

Sorry, there are problems with the Firefox Account (Sync account) login server right now.

Here's the status page for Mozilla services, indicating they are looking into login problems (as of a few hours ago): https://status.services.mozilla.com/

I don't know if there is an estimated time to fix it.

more options

HI jscher2000

Thanks, I appreciate that. At least I know it isn't just my ineptitude ! General problems happen, I have no problem with that.

Thanks Kleete