Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.

Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

Thanks Fred, I do believe I read that advice before & I followed it to the letter.

As stated, I uninstalled & installed the earlier version having read someones advice.

I did install the plugin only, the file name was install_flash_player_18_plugin.exe which I got directly from the Adobe website. After install & reboot of the computer, there was still no change. It is still not working.

Later I updated again to 21.0.0.242 & still NO JOY. (file name: NPSWF32_21_0_0_242.dll)

As I stated earlier, the plugin work fine in MS Edge, the problem is in Firefox ONLY.

I tend to believe some setting got messed with by something.

Problem is not resolved.

I've called the big guys to help you. Good luck.

Adobe Support https://forums.adobe.com/community/flashplayer

Thanks Fred, it's probably a simple setting issue with Firefox, is it possible to chat with a Mozilla support person?

We are the support team.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.