After a Firefox crash both it and Thunderbird show no title bar - how can I get it back?
The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got nowhere so having given it time I just had to press the power switch. Since then most programs seem to be working as before but both Firefox and Thunderbird are running slow and without title bars. I can't find how to get them back. I hope you can help
Все ответы (7)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
ed5f593b-ac4c-4b60-bcba-a8814eccd90a 07/11/2016 22:56 44f72024-c5d2-4fe5-82e6-fab929793fd4 25/09/2016 18:30 51a12a14-ceb0-4e9d-95a2-f80ed4ba2765 25/09/2016 18:25 3f4cbda1-77b2-4738-b9df-e821c4316cc4 25/09/2016 17:30 c039db1c-0445-41b1-a860-cbaafaa69398 25/09/2016 17:12 d452193c-39ff-4e78-9134-69ed99a18daa 25/09/2016 16:35 d1c71df3-15b0-43dc-be67-bd8f6d6f2f12 08/09/2016 09:26 0469e01c-b24e-4488-879d-dd1b46e8e5bc 30/08/2016 21:08 28eb72f5-f2cf-41d3-8eb6-d9a8d1555e17 24/08/2016 22:59 76d1f4c4-d406-4091-8493-1ffeb0e7555c 19/08/2016 22:52
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
trying again! Ithink they have all been submitted now.
bp-8ce6f6cb-7830-4d75-a1c1-93a682161123 23/11/2016 23:32 bp-e23d39a8-da66-4583-9d80-0c83d2161124 25/09/2016 18:30 bp-2b8c5ff6-42e1-458e-85e7-d10c32161124 25/09/2016 18:25 bp-fef06b86-71c0-4ca9-8f2f-5fd672161124 25/09/2016 17:30 bp-11042189-ae72-40f6-ab15-226022161124 25/09/2016 17:12 bp-82511204-bcbd-4e65-80aa-55f432161124 25/09/2016 16:35 bp-122134ac-a380-428a-9931-113782161124 08/09/2016 09:26 bp-6d7631f8-b837-47fc-8be1-0a8b62161124 30/08/2016 21:08 bp-f49da482-2001-4b08-bdae-9aa7c2161124 24/08/2016 22:59 bp-0d269534-10f2-4690-a175-dbf0a2161124 19/08/2016 22:52
Well done.
Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.10586
bp-8ce6f6cb-7830-4d75-a1c1-93a682161123
Signature: F1398665248
Process Type plugin Shockwave Flash Version: 23.0.0.205
Attention Sumo's there are 20 related bug reports
IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-e23d39a8-da66-4583-9d80-0c83d2161124
Signature: mozilla::plugins::PluginModuleChild::NPN_CreateObject
Process Type plugin Shockwave Flash Version: 23.0.0.162
IPSEng32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1252152 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject
1188634 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject(_NPP*, NPClass*) +++++++++++++++++++++++++++++++++++++++++ bp-2b8c5ff6-42e1-458e-85e7-d10c32161124
Signature: F1398665248
Process Type plugin Shockwave Flash Version: 23.0.0.162
Attention Sumo's there are 20 related bug reports
IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-fef06b86-71c0-4ca9-8f2f-5fd672161124
Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508
Process Type plugin Shockwave Flash Version: 23.0.0.16
IPSEng32.dll = Symantec Intrusion Detection
I see you updated the flash player. Did you also update Firefox to v50? Any reports using v50?
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
I;m really sorry but I am afraid I don't understand all this and it will take me far too long too sort. Thanks for trying and I will save the advice and call my local teckie to see what he can do to get everything - I suspect the problem goes beyond Mozilla - working as it should. Thanks to all for a great pair of products