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I can post to AOL comment boards using Safari, but not with Firefox 56.0. Is there a fix for this, or a setting I'm missing?

  • 9 ответов
  • 2 имеют эту проблему
  • 7 просмотров
  • Последний ответ от FredMcD

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iMac running el Capitan version 10.11.6.

Whenever I attempt to write on AOL comment boards, nothing happens. I can type in a user name, but no text in the message portion. I can post when I use my Safari account, but not Firefox. I prefer using Firefox because Safari has gotten very slow on my machine.

iMac running el Capitan version 10.11.6. Whenever I attempt to write on AOL comment boards, nothing happens. I can type in a user name, but no text in the message portion. I can post when I use my Safari account, but not Firefox. I prefer using Firefox because Safari has gotten very slow on my machine.

Все ответы (9)

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

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Hi  ! Your system details show that you need to update your Adobe Flash Player, so would you please uninstall your current version and install the latest version, which is 27.0.0.170

Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

You can download te latest version from here : https://get.adobe.com/flashplayer/

Note : some 'extras' may be offered in the download.

Изменено Happy112

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Sorry. I updated my flash player, but still cannot post to "Comments" in AOL.

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Caslon540 said

Sorry. I updated my flash player, but still cannot post to "Comments" in AOL.

But have you tried everything that FredMcD suggested  ?

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FredMcD said

Many site issues can be caused by corrupt cookies or cache.
  • Clear the Cache and
  • Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website. Type about:preferences<enter> in the address bar.
  • Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from
Cached Web Content, Press Clear Now. If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps: In Firefox 54 and below:
  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.
In Firefox 55 and above:
  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.
Did this fix your problems? Please report back to us! If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Happy112 said

Caslon540 said
Sorry. I updated my flash player, but still cannot post to "Comments" in AOL.

But have you tried everything that FredMcD suggested  ?

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I have. I thank you both for trying. Perhaps my very old iMac needs to be retired.

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Hi Fred. Still having the problem. Wondering if something is amiss with my computer because after latest Safari update, it simply crashes when I try to open it.

Изменено Caslon540

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Are we talking about Firefox or Safari?

Are you using the 64bit Firefox? Many have reported issues. Install the 32bit version from; Download Firefox For All languages And Systems {web link}