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Can receive mail but not send mail

  • 4 ответа
  • 1 имеет эту проблему
  • 2 просмотра
  • Последний ответ от christ1

Sidiana
Sidiana
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I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct.

I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue.

I don't know what to do anymore.

I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct. I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue. I don't know what to do anymore.

Все ответы (4)

christ1
christ1
  • Top 25 Contributor
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Does this sound similar? https://support.mozilla.org/en-US/questions/1370885

Then you'll need to talk to Spectrum.

Изменено christ1

Sidiana
Sidiana Задавший вопрос
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Nope, I'm not receiving any error messages. The mail just won't send. Also I'm not with charter, but Spectrum who purchased Time Warner.

Sidiana
Sidiana Задавший вопрос
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Oh... and I did talk to Spectrum. They said that the problem was with Thunderbird.

christ1
christ1
  • Top 25 Contributor
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Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.