See this: http://forums.techsmith.com/showthread.php?t=13891

Firefox 3.6 has been a nightmare of continuing memory crashes (thanks to Adobe's craptastic Flash).

Now, Firefox is doing something weird by using nonstandard API windows, causing SnagIt's AutoScroll to break.

TechSmith, in an effort to FORCE PEOPLE TO SPEND $ TO UPGRADE, has a klugey patch that only works for recent SnagIt versions. THERE IS NO TECHNICAL REASON WHY THE PATCH CANNOT WORK WITH VERSIONS 7 AND 8. IT IS SIMPLY DELIBERATELY NOT OFFERED.

So, thanks, Firefox, for a quirk-ridden 3.6, and thanks to TechSmith for SCREWING YOUR CUSTOMERS.

Thanks to Adobe for screwing us all with Flash-encumbered media. Steve Jobs is RIGHT: He banned Flash entirely.

@dan - Sorry for any probs you've had. Is Snagit working for you now? What version of Snagit are you using? The link @the-edmeister posted is great for fixes and work-around. Or, check http://bit.ly/bA1Iyx Also we do offer free tech support. Feel free to call or email them - http://bit.ly/tscsupport

@the-edmeister - thanks for posting the link. Much appreciated!

@snagged - Sorry you've run into problems with Snagit. TechSmith does not force users to upgrade. Let's try to get you up and running.

What version of Snagit are you using? For Snagit 9 and 10 we have a fix here: http://bit.ly/bA1Iyx For older versions, there are also some work arounds listed. And, we do offer free tech support. Feel free to call or email them - http://bit.ly/tscsupport Please drop me an email. I'd love to chat with you. (b.weber(at)techsmith.com)

Betsy Weber | Chief Evangelist | TechSmith http://visuallounge.techsmith.com @betsyweber