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I cannot open, update or uninstall Firefox

  • 2 ответа
  • 1 имеет эту проблему
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  • Последний ответ от jmcarlino

jmcarlino
jmcarlino
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I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

Выбранное решение

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

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Jack
Jack
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Выбранное решение

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

jmcarlino
jmcarlino Задавший вопрос
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The problem has been solved. The message I was getting was that Firefox was opened and must be closed before unintall could be completed. When I couldn't find where Firefox was opened I just completely shut down my computer and restarted, then was able to uninstall Firefox. Plan now to reinstall the new version. Thanks for your inquiry.