We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't open Thunderbird which I have been using for many years!

enanas
enanas
more options

All of a sudden, I cannot open my Thunderbird email accounts. There go my address books. Beginning to panic. The only thing I seem to have left is the desktop icon. How can I restore? This is critical as I have folders that are very critical to me. I have not tried system restore yet. I simply tried to access my email this afternoon and NOTHING related to Thunderbird happened.

All of a sudden, I cannot open my Thunderbird email accounts. There go my address books. Beginning to panic. The only thing I seem to have left is the desktop icon. How can I restore? This is critical as I have folders that are very critical to me. I have not tried system restore yet. I simply tried to access my email this afternoon and NOTHING related to Thunderbird happened.

Chosen solution

I cannot open my Thunderbird email accounts.

Please explain in more detail what this means. What are you doing? What happens?

Read this answer in context 👍 0

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

I cannot open my Thunderbird email accounts.

Please explain in more detail what this means. What are you doing? What happens?

enanas
enanas Question owner
more options

Well, Thunderbird just disappeared, except for the desktop icon. I don't know how it happened. After I sent my question, I decided to do a system restore on my Windows 10 PC. Lo and behold, it worked. Thunderbird is back and all is well. Thanks. While I don't know why it died, since I was able to resurrect it via restore, I consider the problem solved and hope it doesn't scare me again.

user01229325
user01229325
more options

This is critical as I have folders that are very critical to me.

I suggest you make backups then and not rely on restore points.