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Endless crash--do you want a report? Cannot send one automatically.

  • 5 replies
  • 1 has this problem
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  • Last reply by cor-el

dougelf1
dougelf1
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Fresh install of newest version will not run at all. Crash report follows:

AdapterDeviceID: 0x5974 AdapterDriverVersion: 8.261.4.0 AdapterSubsysID: 280a103c AdapterVendorID: 0x1002 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 3615375360 AvailablePhysicalMemory: 1558499328 AvailableVirtualMemory: 1855496192 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 98762752 BreakpadReserveSize: 67108864 BuildID: 20170118123726 CrashTime: 1485436048 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1485433528 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x5974, AdapterSubsysID: 280a103c, AdapterDriverVersion: 8.261.4.0 FP(D00-L1000-W00001000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 786 StartupCrash: 1 StartupTime: 1485436039 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170118123726","version":"51.0","vendor":"Mozilla","platformVersion":"51.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2942,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":107,"stepping":2,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","locale":"en-US","servicePackMajor":3,"servicePackMinor":0,"installYear":2008},"hdd":{"profile":{"model":"ST3250310AS","revision":"3.AHB"},"binary":{"model":"ST3250310AS","revision":"3.AHB"},"system":{"model":"ST3250310AS","revision":"3.AHB"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"ContentBackend":"Cairo","adapters":[{"description":"ATI Radeon Xpress 1150 Series","vendorID":"0x1002","deviceID":"0x5974","subsysID":"280a103c","RAM":null,"driver":"ati2dvag","driverVersion":"8.261.4.0","driverDate":"7-22-2006","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":960,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":true,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.search.suggest.enabled":false,"dom.max_script_run_time":0,"network.proxy.http":"<user-set>","privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5063421952 TotalPhysicalMemory: 3085180928 TotalVirtualMemory: 2147352576 URL: UptimeTS: 32.047666 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 51.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP UDP Service Provider : 6 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\rsvpsp.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 6 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\rsvpsp.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] SEQPACKET 6 : 2 : 17 : 5 : -6 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] DATAGRAM 6 : 2 : 17 : 2 : -6 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] DATAGRAM 1 : 2 : 17 : 2 : -1 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] SEQPACKET 2 : 2 : 17 : 5 : -2 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] DATAGRAM 2 : 2 : 17 : 2 : -2 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] SEQPACKET 5 : 2 : 17 : 5 : -5 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] DATAGRAM 5 : 2 : 17 : 2 : -5 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll :  : 8d5f1830-c273-11cf-95c8-00805f48a192

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Fresh install of newest version will not run at all. Crash report follows: -------------- AdapterDeviceID: 0x5974 AdapterDriverVersion: 8.261.4.0 AdapterSubsysID: 280a103c AdapterVendorID: 0x1002 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 3615375360 AvailablePhysicalMemory: 1558499328 AvailableVirtualMemory: 1855496192 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 98762752 BreakpadReserveSize: 67108864 BuildID: 20170118123726 CrashTime: 1485436048 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1485433528 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x5974, AdapterSubsysID: 280a103c, AdapterDriverVersion: 8.261.4.0 FP(D00-L1000-W00001000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 786 StartupCrash: 1 StartupTime: 1485436039 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170118123726","version":"51.0","vendor":"Mozilla","platformVersion":"51.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2942,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":107,"stepping":2,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","locale":"en-US","servicePackMajor":3,"servicePackMinor":0,"installYear":2008},"hdd":{"profile":{"model":"ST3250310AS","revision":"3.AHB"},"binary":{"model":"ST3250310AS","revision":"3.AHB"},"system":{"model":"ST3250310AS","revision":"3.AHB"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"ContentBackend":"Cairo","adapters":[{"description":"ATI Radeon Xpress 1150 Series","vendorID":"0x1002","deviceID":"0x5974","subsysID":"280a103c","RAM":null,"driver":"ati2dvag","driverVersion":"8.261.4.0","driverDate":"7-22-2006","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":960,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":true,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.search.suggest.enabled":false,"dom.max_script_run_time":0,"network.proxy.http":"<user-set>","privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5063421952 TotalPhysicalMemory: 3085180928 TotalVirtualMemory: 2147352576 URL: UptimeTS: 32.047666 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 51.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 RSVP UDP Service Provider : 6 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\rsvpsp.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 6 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\rsvpsp.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] SEQPACKET 6 : 2 : 17 : 5 : -6 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{BEBC29DD-3D3C-48BA-BAED-DB9FF82FC1F1}] DATAGRAM 6 : 2 : 17 : 2 : -6 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{B42DB484-F7ED-47E5-8E34-E940F6C89FC1}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{73026603-84F8-4C69-B5EB-9E43EB2296C0}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] DATAGRAM 1 : 2 : 17 : 2 : -1 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] SEQPACKET 2 : 2 : 17 : 5 : -2 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] DATAGRAM 2 : 2 : 17 : 2 : -2 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5E02F9E-AFFD-42D3-9687-EC51CAE5D6FC}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] SEQPACKET 5 : 2 : 17 : 5 : -5 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 MSAFD NetBIOS [\Device\NetBT_Tcpip_{7DA85C51-C292-40A6-A2AE-79740138E211}] DATAGRAM 5 : 2 : 17 : 2 : -5 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed. -------------------------

All Replies (5)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

dougelf1
dougelf1 Question owner
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I was able to start Firefox in SAFE MODE with version 51.0 running. Do I need to do anything now to enable unfettered access to Firefox?

dougelf1
dougelf1 Question owner
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@phillipp: Most of the crash reports (and all of the recent ones) could not be submitted--"there was a problem submitting your report"--I have EXTRA and DMP files. Would these help you?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.