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Why am I unable to sign out of my bank account (Citibank) when using Firefox browser?

  • 1 reply
  • 6 have this problem
  • 7 views
  • Last reply by Vivek

DoubleB10
DoubleB10
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I sign in to my bank account fine, and when trying to log out, Firefox doesn't even respond. Nothing happens. I've tried other browsers, and I don't have this problem. I am running Mac OS X.6.8. I have to wait for the site to default out, and this is a security issue.

I sign in to my bank account fine, and when trying to log out, Firefox doesn't even respond. Nothing happens. I've tried other browsers, and I don't have this problem. I am running Mac OS X.6.8. I have to wait for the site to default out, and this is a security issue.

All Replies (1)

Vivek
Vivek
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Hi,

Please also check if this happens in a new profile. If it's okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries