get "new tab" no matter what I type into the address
Connections says I'm connected. I have reset Firefox. I have reset modem. I have reset network connection. I have compared all the internet and Firefox settings on my desktop to the ones on my laptop (the laptop works, the desktop doesn't). When I open Firefox it opens a new tab. I hit the "home" icon which I have set to www.my.yahoo.com. It says connecting but always comes back with "New Tab" and nothing in the body of the tab. I have tried many of my bookmarks. Same result.... "New Tab" with nothing in the window. Troubleshooting doesn't find anything wrong and, of course, wants me to use the internet to get more answers which I can't do. Internet Explorer doesn't work either.
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Are any problems on the PC able to access the internet? For example, a stand-alone email program?
This article probably lists the most logical culprits, in case it wasn't suggested while you were posting: Firefox and other browsers can't load websites.
A few other things to check:
(1) In case the problem is connection settings, try making this change in Firefox:
"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button
Change to "No proxy" and see whether that makes any difference.
(2) In case it's a firewall issue, please see: Configure firewalls so that Firefox can access the Internet.
(3) In case it's a malware problem, you could download some of the tools listed in our support article onto a USB flash drive using your laptop: Troubleshoot Firefox issues caused by malware.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
I turned off both Windows firewall and Panda firewall and reset everything as advised and restarted the computer and still neither Mozilla Firefox nor Internet Explorer load any pages.