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Firefox crashes

  • 2 个回答
  • 2 人有此问题
  • 6 次查看
  • 最后回复者为 FredMcD

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FF has become unusable for me. It crashes non-stop. I tried Safe mode. I've uninstalled & reinstalled the newest verison. Updated JAVA, disabled everything. I'm ready to give up and go to Chrome, but I love FF when it's working.

FF has become unusable for me. It crashes non-stop. I tried Safe mode. I've uninstalled & reinstalled the newest verison. Updated JAVA, disabled everything. I'm ready to give up and go to Chrome, but I love FF when it's working.

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Hello ginajo, probably you have Webroot security. If you have it, can you uninstall Webroot and re-install again. I see a post in the past that the Webroot Filtering Extension cause such an issue.! Now if you ask me why in firefox safe mode does not fix the issue (in safe mode Webroot Filtering Extension is disable)......i can't tell

please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Safe mode disables add-ons. But the Webroot add-on is a plugin.