Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes

  • 1 个回答
  • 1 人有此问题
  • 5 次查看
  • 最后回复者为 the-edmeister

MstChief
MstChief
more options

Hi, I installed new version of Firefox and it keeps crashing on start up and I am not able to get to safe mode as well. Submitted crash report id: bp-a1c02882-c6ec-42d1-a3ed-ad7b02150522

My OS is windows 8.1 64 bit Tried safe mode, I tried to uninstall and resinstall, reboot computer. Nothing works.

Please help

Hi, I installed new version of Firefox and it keeps crashing on start up and I am not able to get to safe mode as well. Submitted crash report id: bp-a1c02882-c6ec-42d1-a3ed-ad7b02150522 My OS is windows 8.1 64 bit Tried safe mode, I tried to uninstall and resinstall, reboot computer. Nothing works. Please help

所有回复 (1)

the-edmeister
the-edmeister
  • Moderator
more options

Looks like the crash was initiated by a file named sbfi32.dll.

Looks like that file is related to SpeedBit. http://www.neediremoveit.com/detections/ESET%20NOD32%20Detections/sbfi32.dll.html

If you do have SpeedBit installed, uninstall it and see if your crashes stop,