搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 3 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 philipp

more options

My firefox started to crashed repeatedly since yesterday. I tried safe mode but it doesn't work, still crashing after few minutes. bp-85cf7994-1554-46e6-95fc-492532150705

My firefox started to crashed repeatedly since yesterday. I tried safe mode but it doesn't work, still crashing after few minutes. bp-85cf7994-1554-46e6-95fc-492532150705

被采纳的解决方案

hello, this one crash report you've mentioned seems to be triggered ba an addon file. since there are no google results once you search for its id, this may also be malicious. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

定位到答案原位置 👍 1

所有回复 (3)

more options

选择的解决方案

hello, this one crash report you've mentioned seems to be triggered ba an addon file. since there are no google results once you search for its id, this may also be malicious. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

It works! thank you very much

more options

hi dilla, just to follow-up: do you happen to remember having installed any new software in particular before these crashes started to pop up?