Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox will not play videos in NY Times web site but other sites o.k.

  • 3 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 TimPat

TimPat
TimPat
more options

I can see videos on other sites like Youtube, but the NY Times newspaper site videos give an error message "this video is unavailable please refresh" but this does not work. NY Times help desk says they think it is the browser. Other browser, Chrome, works o.k., but I like Firefox. What's up?

I can see videos on other sites like Youtube, but the NY Times newspaper site videos give an error message "this video is unavailable please refresh" but this does not work. NY Times help desk says they think it is the browser. Other browser, Chrome, works o.k., but I like Firefox. What's up?

所有回复 (3)

FredMcD
FredMcD
more options

Please provide a public link that we can chack out.

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
TimPat
TimPat 提问者
more options

FredMcD said

Please provide a public link that we can chack out.

I TRIED THESE WORKAROUNDS, AND NOTHING HAS WORKED SO FAR. THE PROBLEM PERSISTS. YOU ASK FOR "A PUBLIC LINK" - i'M NOT SURE WHAT YOU MEAN EXCEPT FOR THE NEW YORK TIMES WEB SITE WHICH HAS THE VIDEOS WHICH I CAN'T RUN; THE SITE IS WWW.NYTIMES.COM

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: