Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

sync not working at all

  • 2 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 LaVBallCT

LaVBallCT
LaVBallCT
more options

I moved (started from scratch) to Windows 10 and I cannot get Sync to work at all. I just keep getting "500 error" whenever I hit the "Sign In" button.

My other items (phone, tablet, and old Win 8.1 image) are all working fine.

There is another thread for this already, but I wanted to add a message to that and can't seem to unless I create a new question in here first.

I moved (started from scratch) to Windows 10 and I cannot get Sync to work at all. I just keep getting "500 error" whenever I hit the "Sign In" button. My other items (phone, tablet, and old Win 8.1 image) are all working fine. There is another thread for this already, but I wanted to add a message to that and can't seem to unless I create a new question in here first.

所有回复 (2)

guigs
guigs
more options

Hi LaVBallCT , Try to temporarily remove the account from the Sync Settings.

  1. Open the three bar menu
  2. Click on the Sync option on the left
  3. Click on "Disconnect"
  4. Restart Firefox and Sign back in

Did this help?

LaVBallCT
LaVBallCT 提问者
more options

I've actually been in that state (no account shown) for a while now.

When I try to get to the Tools > Options > Sync > Sign In screen I get the "500 Error - Oh dear, something went wrong there. We've been notified and will get working on a fix. " screen with the big blue Home button.

That error didn't seem to change if I had an account showing or not. My other devices are OK, it is just this new Win10 hard drive that is having massive issues.