Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Cannot access Google and others

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

MonkeyFarmer
MonkeyFarmer
more options

All of a sudden I cannot access certain websites, i.e. www.google.com. What I've done: 1. Tried other browsers, IE and Chrome - they access the site correctly 2. Followed troubleshooting and remedial actions: 

   a. Restarted in Safe mode
   b. Refreshed Firefox @ 46.0.1
   c. removed cookies, etc
   d. Proxy:none
   e. Reset to defaults
   f. Tried to access in other ways-Home Page, thru other search engines, using IP address instead of DNS
   g. IPV6 setting

3. Scanned using Norton and MS Essentials nothing detected. 4. Symptom - nothing happens - little blue thingbee circles forever - it would seem so anyway although I must admit I did not wait forever. It never times out. 5. Pinging www.google.com [172.217.2.196] with 32 bytes of data: Reply from 172.217.2.196: bytes=32 time=26ms TTL=52 6. https://www.google.com/ https://172.217.2.196

Any suggestions? Mike mjwestkamper@weiinc.com

All of a sudden I cannot access certain websites, i.e. www.google.com. What I've done: 1. Tried other browsers, IE and Chrome - they access the site correctly 2. Followed troubleshooting and remedial actions: a. Restarted in Safe mode b. Refreshed Firefox @ 46.0.1 c. removed cookies, etc d. Proxy:none e. Reset to defaults f. Tried to access in other ways-Home Page, thru other search engines, using IP address instead of DNS g. IPV6 setting 3. Scanned using Norton and MS Essentials nothing detected. 4. Symptom - nothing happens - little blue thingbee circles forever - it would seem so anyway although I must admit I did not wait forever. It never times out. 5. Pinging www.google.com [172.217.2.196] with 32 bytes of data: Reply from 172.217.2.196: bytes=32 time=26ms TTL=52 6. https://www.google.com/ https://172.217.2.196 Any suggestions? Mike mjwestkamper@weiinc.com

所有回复 (2)

FredMcD
FredMcD
more options

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: