搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

AT&T and other websites don't load when using Firefox but work just fine with IE

  • 3 个回答
  • 8 人有此问题
  • 4 次查看
  • 最后回复者为 FredMcD

more options

After updating Firefox to 47.0.1, I am again unable to load the AT&T website (www.att.com) so that I can logon to the account for my cell phone. No error message is displayed - Only a blank area where the page is supposed to be displayed. The website loads and works fine with IE. I have checked all of the things listed in your articles about websites not loading, and none of the suggestions have helped. The problem started around the time I updated to 44.0, and appeared to gone away after moving to 47.0. Only to come back with 47.0.1.

After updating Firefox to 47.0.1, I am again unable to load the AT&T website (www.att.com) so that I can logon to the account for my cell phone. No error message is displayed - Only a blank area where the page is supposed to be displayed. The website loads and works fine with IE. I have checked all of the things listed in your articles about websites not loading, and none of the suggestions have helped. The problem started around the time I updated to 44.0, and appeared to gone away after moving to 47.0. Only to come back with 47.0.1.

被采纳的解决方案

I checked out all of the suggestions made by FredMcD and found that none of them resolved my problem. Then I noticed additional icons on the left side of the area that has the website's address. One of those icons is a circle with an "i" which I assumed stood for info. When I clicked on it, I saw saw an entry called "Tracking Protection" which said "Firefox is blocking parts of the page that may track your browsing." Below this message is a bar labelled "Disable protection for this session." When I click on the bar, the webpage appears. I found that I had turned on a Privacy Option called "Use Tracking Protection in Private Windows" which I have now unchecked. This change fixes my problem across Firefox shutdowns and start ups.

定位到答案原位置 👍 6

所有回复 (3)

more options
more options

选择的解决方案

I checked out all of the suggestions made by FredMcD and found that none of them resolved my problem. Then I noticed additional icons on the left side of the area that has the website's address. One of those icons is a circle with an "i" which I assumed stood for info. When I clicked on it, I saw saw an entry called "Tracking Protection" which said "Firefox is blocking parts of the page that may track your browsing." Below this message is a bar labelled "Disable protection for this session." When I click on the bar, the webpage appears. I found that I had turned on a Privacy Option called "Use Tracking Protection in Private Windows" which I have now unchecked. This change fixes my problem across Firefox shutdowns and start ups.

more options

That was very good work. Well done.