搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I just downloaded Firefox and it has done nothing but freeze and have to be forced to shut down

more options

Obviously i have the newest version and its only been on mmy computer for 2 days so UPDATED solutions would be helpful. Firefox freezes constantly no matter what page i'm on and 50% percent of the time i have to open Windows Task Manager and force it to shut down.

Obviously i have the newest version and its only been on mmy computer for 2 days so UPDATED solutions would be helpful. Firefox freezes constantly no matter what page i'm on and 50% percent of the time i have to open Windows Task Manager and force it to shut down.

所有回复 (2)

more options

Does Windows show "NOT RESPONDING" in the Firefox title bar? Please see whether anything in the following article is useful:

Firefox hangs or is not responding - How to fix

If you get any other kind of indication of the problem, could you provide more detail about it?

more options

One of the innovations in Firefox 48 is that some users have a new feature enabled, which separates the browser interface process from the page content process. The performance impact of this can vary a lot between systems, so could you check whether you have this feature turned on? Either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, check the row for "Multiprocess Windows" and see whether the number on the left side of the fraction is greater than zero. If so, you are using e10s, and it may be performing poorly on your system...

If you need to turn off e10s, you could try this:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste autos and pause while the list is filtered

(3) Double-click the browser.tabs.remote.autostart preference to switch the value from true to false

That will most likely take effect the next time you exit Firefox and start it up again.