Crash when 'Save Image As'
It crashes both firefox & waterfox, Even chrome seems to be having issues when trying to save an image. (I'll check chrome forums aswell) but its quite annoying that i cant save anything. There is no error being provided and i cant exactly describe the problem other than when trying to save an image or anything with 'Save image as' or similar. It crashes.
被采纳的解决方案
Product Firefox Release Channel release Version 53.0.2 Build ID 20170504105526 OS Windows 10 OS Version 10.0.15063
bp-46498d19-ece9-4105-835a-dceb91170516 Signature: shell32.dll@0x1012e6
amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc
TaskbarDockAppIntegration64.dll = Malware ?
shell32.dll = Windows Shell API functions
DETOURED.DLL = Microsoft Corporation (signed by NVIDIA Corporation)
atiumd6a.dll = Radeon Video Acceleration
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
定位到答案原位置 👍 0所有回复 (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-46498d19-ece9-4105-835a-dceb91170516
选择的解决方案
Product Firefox Release Channel release Version 53.0.2 Build ID 20170504105526 OS Windows 10 OS Version 10.0.15063
bp-46498d19-ece9-4105-835a-dceb91170516 Signature: shell32.dll@0x1012e6
amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc
TaskbarDockAppIntegration64.dll = Malware ?
shell32.dll = Windows Shell API functions
DETOURED.DLL = Microsoft Corporation (signed by NVIDIA Corporation)
atiumd6a.dll = Radeon Video Acceleration
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Thanks for the help. Malware is a no no. Seems 'Bins' (TaskbarDockAppIntegration64.dll) somehow is interfering with it. After i closed the program, everything worked.
Glad to help. Safe Surfing.