搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why does Firefox sometimes look like this when it opens?

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

While this image is mostly a blank white space, it starts out a blank black space. It turns white when I screen-capped it a file.

It comes from 53.0.3 (32-bit; I changed back from 64-bit, which this system is, due to certain plugins at the time not being supported in the 64-bit), but I've seen this issue periodically going well back into v52 and maybe even 51.

It tends to happen more often when I open a URL from command prompt.

Ideas?

dL

While this image is mostly a blank white space, it starts out a blank black space. It turns white when I screen-capped it a file. It comes from 53.0.3 (32-bit; I changed back from 64-bit, which this system is, due to certain plugins at the time not being supported in the 64-bit), but I've seen this issue periodically going well back into v52 and maybe even 51. It tends to happen more often when I open a URL from command prompt. Ideas? dL
已附加屏幕截图

所有回复 (2)

more options
more options

Can you reload the page via F5 or Ctrl+F5 (bypass cache) when this happens?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window