搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes on startup

  • 2 个回答
  • 1 人有此问题
  • 5 次查看
  • 最后回复者为 _Frex

more options

Crash ID: bp-cf1c7e1e-2420-4383-aa10-ee95e1171002 Whenever I open firefox it crashes. It came out of the blue with no apparent reason. Safe mode doesn't work either and when I refreshed, it crashed after I tried to search for something!

Crash ID: bp-cf1c7e1e-2420-4383-aa10-ee95e1171002 Whenever I open firefox it crashes. It came out of the blue with no apparent reason. Safe mode doesn't work either and when I refreshed, it crashed after I tried to search for something!

所有回复 (2)

more options

Sorry to hear about the crashes and thank you for the crash report ID.

This particular crash signature has been reported 9 times in the past month and I am not seeing a particular pattern to it. But only being able to run Firefox for 1 second obviously is a serious problem; it makes it difficult to suggest changes.

If you can get Firefox to run for 20 seconds, please try this:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste skia and pause while the list is filtered

(3) Double-click the gfx.canvas.azure.backends preference and delete the word skia (and the extra comma) from the list. In other words:

From: direct2d1.1,skia,cairo To: direct2d1.1,cairo

(3) Repeat with the gfx.content.azure.backends preference

This might not take effect until after your next crash. I mean, until after the next time you exit Firefox and start it up again.

Does that make any difference?

more options

Oddly enough, it works today... Maybe just restarting fixes it?