搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Trying to load sync on a reloaded system, I get this error: "Bad configuration, unable to determine your firefox account server configuration. please try again.

  • 1 个回答
  • 3 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

I was running Windows 8, I.T. did a complete reload of my machine(Dell Latitude ES440) and installed Windows 10. I had my old system SYNCed, but when I try to log in to my account, I get this error: "Bad configuration, unable to determine your firefox account server configuration. please try again." I have tried restarting Firefox, rebooting my machine, and even starting firefox in safe mode to no avail.

I was running Windows 8, I.T. did a complete reload of my machine(Dell Latitude ES440) and installed Windows 10. I had my old system SYNCed, but when I try to log in to my account, I get this error: "Bad configuration, unable to determine your firefox account server configuration. please try again." I have tried restarting Firefox, rebooting my machine, and even starting firefox in safe mode to no avail.

所有回复 (1)

more options

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

Can you log in to the Sync account via this page?


You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.