搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

GMail OAuth2 failing for Family Link supervised account

  • 4 个回答
  • 1 人有此问题
  • 25 次查看
  • 最后回复者为 Matt

more options

I am trying to add a GMail account to Thunderbird 60.5.2 (64-bit) with IMAP. This account is supervised with Google Family Link and requires a supervisor (e.g., parent) to approve logins to new devices with their own password (using OAuth2).

Thunderbird is properly initiating the OAuth2 dialog. It accepts the main user's passwords, properly retrieves the supervisor's account and accepts their password. Then it provides a warning of limited supervision capabilities (attached). When confirmed, it yields a generic error message.

Could someone point me in the right direction? I can provide logs for it if necessary but need instructions on how to obtain proper logs. I have gotten some IMAP logs but it does not seem the OAuth2 dialog information is contained there.

Thank you so much!

I am trying to add a GMail account to Thunderbird 60.5.2 (64-bit) with IMAP. This account is supervised with Google Family Link and requires a supervisor (e.g., parent) to approve logins to new devices with their own password (using OAuth2). Thunderbird is properly initiating the OAuth2 dialog. It accepts the main user's passwords, properly retrieves the supervisor's account and accepts their password. Then it provides a warning of limited supervision capabilities (attached). When confirmed, it yields a generic error message. Could someone point me in the right direction? I can provide logs for it if necessary but need instructions on how to obtain proper logs. I have gotten some IMAP logs but it does not seem the OAuth2 dialog information is contained there. Thank you so much!

所有回复 (4)

more options

For some reason images were not successfully attached to the original post. Here they are.

more options

I have no idea about Google Family Link. In general, for OAuth2 to work properly you may need to allow cookies in Thunderbird. You can either allow cookies globally or create an exception to allow cookies for https://accounts.google.com only.

由christ1于修改

more options

Thank you, christ1. I tried that, cookies were already enabled in general but I added the exception regardless. Same result.

more options

reading the gmail limitation on this family link stuff, I think it is probably simply incompatible with a mail client.

One thing they espouse is "Gmail offline: If their device isn't connected to the Internet, children can’t read, send, or search their Gmail emails." Thunderbird inherently caches things locally, to populate the user interface, so even when offline the list of emails is visible. Have you asked in the Google support forums? after all all the pages in the flow are google, not Thunderbird. So the bland generic "oops something is not right" error message is from Google not Thunderbird, so we can not really help you with interpreting.