搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I got locked out

more options

I deleted the gmail that I used for my Firefox account because I thought it had no accounts tied to it. I recovered the account after Firefox prompted me to check my email for the verification code. It then said “email was referred”. When I tried to sign in again I got a message that said “we have locked your account”.

I deleted the gmail that I used for my Firefox account because I thought it had no accounts tied to it. I recovered the account after Firefox prompted me to check my email for the verification code. It then said “email was referred”. When I tried to sign in again I got a message that said “we have locked your account”.

所有回复 (1)

more options

Hey there I’m really sorry to hear you’re having this issue. Lockouts are definitely frustrating.

The options are limited but here is what I found.

When your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

Look at the bright side You can also start from the beginning anytime you like by creating a new account with a new email address.

To read the full instructions of options given in this circumstance please see this article.

Good Luck.

由Brett Howard Goleman于修改