Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

2FA Encrypted account forgotten password

  • 2 个回答
  • 1 人有此问题
  • 19 次查看
  • 最后回复者为 PsYAuM

PsYAuM
PsYAuM
more options

I started a Authy 2FA account. I forgot my backup password so can't access the token. Authy said i should request that you delete the 2FA from my account. Can you please delete. or can you point me in direction of where i need to go to resolve it as i can't find a contact form or email anywhere Thank you

I started a Authy 2FA account. I forgot my backup password so can't access the token. Authy said i should request that you delete the 2FA from my account. Can you please delete. or can you point me in direction of where i need to go to resolve it as i can't find a contact form or email anywhere Thank you

所有回复 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are issues with accessing a Firefox account that has 2FA enabled then your only option is to create a new account with another email address. Unfortunately there is no workaround possible for security reasons.

PsYAuM
PsYAuM 提问者
more options

cor-el said
If there are issues with accessing a Firefox account

Thankfully i am not locked out of Firefox. I was able to disable 2FA on account. But i can't create a new 2FA whilst there is a locked token linked to Firefox. Seeing as i can do all security measure requirements to confirm the account is mine and i still have full access to my account i need Mozilla to delete the 2FA token as whilst i have one locked on my account i am unable to create a new 2FA with my current telephone number. Obviously i don't wish to change telephone number. So is it possible to have the 2FA deleted by Mozilla?