搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

my informatin

  • 7 个回答
  • 1 人有此问题
  • 11 次查看
  • 最后回复者为 Adrian

more options

hi please help me my bookmarks my passwords and my site settings and...... when i log in my account is not coming i syncing buy is not come please help me is the support of fire fox can't help or can't recovery my information I'm so sorry for all of them

hi please help me my bookmarks my passwords and my site settings and...... when i log in my account is not coming i syncing buy is not come please help me is the support of fire fox can't help or can't recovery my information I'm so sorry for all of them

所有回复 (7)

more options

I don't understand your problem.

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

more options

Hi When I installed Fire fox after logging in None of the passwords came from my settings and bookmarks and I also typed from sync‌ but nothing happened

more options

i mean I'm in my account but my password and bookmarks &........... is not hear i need my password s

more options

Did you log in with the correct user/password? Any error messages?

more options

yes no error message's just i forget my password i reset my password just my passwoed

more options

Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.

more options

you mean i change my password remove all data from the servers? now i don't any data in server ? I do not try to find anymore?