Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Update not working from HELP>ABOUT

  • 2 个回答
  • 2 人有此问题
  • 13 次查看
  • 最后回复者为 sheepgate

pomerus
pomerus
more options

I used to have Firefox update itself using automatic updates, and occasionally I would manually trigger an update by checking the HELP>ABOUT menu. For some time now, I am getting an error message inside the ABOUT pop-up window. The current message is "Unable to check for updates due to internal error".

I've un-installed and re-installed several times. It doesn't happen on other computers I own where updates work just fine.

I tried searching, but couldn't find anything relevant

Any ideas how to fix this?

Thanks !

I used to have Firefox update itself using automatic updates, and occasionally I would manually trigger an update by checking the HELP>ABOUT menu. For some time now, I am getting an error message inside the ABOUT pop-up window. The current message is "Unable to check for updates due to internal error". I've un-installed and re-installed several times. It doesn't happen on other computers I own where updates work just fine. I tried searching, but couldn't find anything relevant Any ideas how to fix this? Thanks !

所有回复 (2)

SupportGB
SupportGB
more options

For users, it is best to leave automatic updates on, and also for Firefox itself, because they can make sure that users are up to date and do not have any problems with bugs. As far as I understand it, you intentionally turned off the "automatic update" feature or manually bypassed it, but the sign "Unable to check for updates due to internal error" does not mean that you are doing manual updates but that YOUR Firefox has an internal problem like a virus or just a small bug.

sheepgate
sheepgate
more options

I am also getting the message: "Unable to check for updates due to internal error". Your reply is "YOUR Firefox has an internal problem like a virus or just a small bug." I've had Norton anti-virus and Malwarebytes for years. So, how do I check for a possible virus in FireFox or this "small bug" you mention? And, if I find something, how do I correct it (I just downloaded FF version 111.0 - 64bit). Thanks!