Inbox Messages Disappeared
The messages in 2 of my Gmail email accounts have completely disappeared! Gone with no trace. How do I get them back? On Jan 1st, the first email Inbox messages disappeared and the next day the emails in another email Inbox were gove. I spent time yesterday reading ideas on how to fix this and trying every one, but no luck. Messages that had been moved into sub-folders and Sent messages are all still there. I use those 2 email addresses to operate an online business and really need the messages back as soon as possible.
The problem is only with Gmail Inboxes. I have other email addresses from Yahoo or individual domains and all of those accounts look fine.
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Do you use IMAP or Pop for gmail? Please look here...
- In Account Settings
- Select 'Server Settings' for the gmail account and look top right for 'Server Type'
- Does it say 'Pop mail server' or Imap mail server' ?
In Thunderbird
- Help > Troubleshooting Information
- Scroll down to 'Mail and News Accounts' section
- Copy all info in that section and paste it into this forum question OR post an image showing the data.
This means we can check server setting.
Logon to gmail webmail account via a browser.
Do you see the emails still on the server in the Inbox ?
If no, then if you use IMAP that explains why Thunderbird cannot see them. Check the 'All Mail' folder. If just the 'Inbox' label has been removed then email should still exist in 'All Mail' If email exists in 'All Mail' then apply the 'Inbox' label to get it back into the 'Inbox'.
Check your Anti-Virus to see it has quarrantined the Inbox. If you have Anti-Virus and it's allowed to scan files in your profile then please make sure it is not allowed to auto 'fix' anything. Never permit an Anti-Virus to try to fix anything to do with Thunderbird because it has no concept that one mbox text file may contain everything.
Do you get any error messages when you click on 'Get Messages'? If yes, please post an image of the error message.
Thank you for the detailed response.
First, I'm using Windows 10. The email account settings say IMAP
I'm posting a screenshot of the settings from 'Mail and News Accounts'
I'm not sure I understand completely the next part you wrote about, but in my Gmail webmail, there are no messages in the Inbox. I do, however, see messages in the sub-folders.
Nothing from anti-virus and no error message when I click Get Messages.
Again, thanks for trying to help.
